Where do you ship to?

Great Aussie Lawns delivers to all parts of Australia. We do not ship internationally.

• We use Australia Post and the most competitively priced courier companies depending on your location.
• Delivery costs are calculated automatically at checkout based on your location and order weight.
• We may contact customers with orders to remote rural locations if additional arrangements are needed.

When can I expect my order?

Dispatch: In-stock orders are ready for pickup or dispatched within 1–3 business days of ordering.

• Most products are pre-produced and in stock at the time of ordering. Availability can be seen on the individual product page.  In-stock orders are ready for pickup or dispatched within 1–3 business days of ordering.
• Products marked 'In Production/On order – ships in 5-7 days' can be ordered and will be produced when the order is confirmed in the checkout. 
• Some seed blends require longer dispatch times during busy production periods — we'll let you know if this applies to your order.
• Orders to WA and Tasmania that require paperwork will take an additional 1-2 days to process and prepare.

Delivery: You'll receive tracking information by email once your order leaves our warehouse.

• Australia Post - Same State: Estimated 2 to 3 business days.
• Australia Post - Interstate: Estimated 3 to 6 business days
• If a delivery company contacts you about an issue with your order, please get in touch with us by phone or email and we'll assist.

Faulty or Damaged Goods

If your order arrives faulty or damaged, contact us within 24 hours of delivery and we'll organise one of the following:

• Return of the goods
• Replacement stock
• A credit

Get in touch via our contact page or by phone.

Returns (change of mind)

If you'd like to return a product you no longer want, contact our team via our contact page or by phone first — returns are only accepted once approved in advance.

Start your return here →

Return conditions:

• Products must be in saleable, unopened condition
• We do not accept returns for opened products
• Returns must be made within 30 days of purchase
• Return shipping cost is the customer's responsibility
• Refunds/exchanges are processed within 14 days of us receiving the returned goods, back to your original payment method.

Full policy: Returns & Exchange Policy (PDF)

Western Australia Orders

Quarantine restrictions apply to seed orders entering WA. All seed must be tested and approved for import before it can be sent.

• If your chosen seed isn't approved for import, we'll contact you — or you can check with us before ordering.
• We prepare all necessary paperwork; just order as normal through the website.
• We cannot send fertilisers to WA, with one exception: Nitro Green Iron Boost Fertiliser can be imported.
• You may be contacted directly by the relevant authority if inspection charges apply — this is increasingly common, currently running at around $49, and is payable by you as the importer.
• A checkout notice displays this information before you pay.

Tasmania Orders

Biosecurity restrictions apply to seed orders entering Tasmania.

• We prepare all necessary paperwork for your order.
• An inspection charge usually applies, currently around $33 — see the current fee schedule (PDF).
• More info: Biosecurity Tasmania and our Biosecurity Fact Sheet (PDF).

Do you Ship Internationally?

No — we can only deliver to addresses within Australia.